EMPLOYMENT OPPORTUNITY IN THE LCD

Buddy Holly Hall of the Performing Arts and Sciences

We’re Hiring. Join the team at Buddy Holly Hall!

Box Office Manager R100115770:

https://asmglobal.wd1.myworkdayjobs.com/en-US/careers/details/Box-Office-Manager_R100115770-1

If you’re passionate about delivering exceptional experiences and want to work in one of Lubbock’s premier venues, we’d love to hear from you!

As the world’s leading venue management company and producer of live event experiences, ASM Global is the preeminent management and content partner with over 350 venues worldwide. Operating and investing in the world’s most important stadiums, arenas, convention centers, and theaters requires unmatched dedication and the most profound expertise. Our focus is YOU! Through investments in growth, resources, and technology we strive to enhance the experience of our internal Team Members and to continue creating amazing live experiences for the guests that we serve.

Explore additional openings here:  https://buddyhollyhall.org/venue-info/employment-opportunities/

THE ROLE
Oversees ticket sales and all aspects of box office operation by performing the following duties personally or through subordinates:

Essential Duties and Responsibilities

• Coordinates all event information between the promoter, facility personnel and the ticket company in a timely manner.
• Works with event promoter and appropriate personnel to establish ticket pricing and seating configuration.
• Builds and modifies all computer ticket events and issues computer access codes to facility management.
• Coordinates the house scale for all ticket events.
• Maintains communication with ticket company representatives for updates and/or revisions in computer operations.
• Monitors daily ticket sales for all upcoming events and communicates information to the Director and promoter representative.
• Prepares cash bank and daily accurate inventory of all tickets distributed and available for sale.
• Prepares and presents the final box office statement for settlement of each event.
• Responds to customer complaints and service requests to maintain a positive rapport with the ticket buying public.
• Establishes files on each event that consist of seats on-hold for the building and promoter, complimentary ticket vouchers, event audits and ticket inventory schedules.
• Supervises, instructs, and trains ticket sellers as to the proper selling procedures.
• Assists or sells tickets as needed.
• Opens and or closes ticket window as required.
• Accurately dispenses tickets as requested by patrons; accepts payment and makes change accurately.
• Maintains accurate count when selling hard tickets or accesses computer for count of computer printed tickets.
• Maintains accurate record of daily balance of cash received, tickets sold and change bank/vault.
• Fills reservations for seats by telephone or mail, handles Will-Call window according to procedures, or other related duties as assigned by supervisor.
• Demonstrates excellent customer service skills, responds promptly to customer needs, responds to requests for service and assistance, able to work independently and handle most box office questions without assistance.
• Efficiently and courteously answers questions concerning prices, seating and events. Gives information concerning coming attractions.
• Prepares and submits daily report of business transactions.
• Makes bank deposits.
• Maintains accurate count of tickets sold, money received from ticket sellers and change banks
• Maintains cash drawers, change bank, and prepare deposits for event concessions.
• Assist with patron services during events, coordinate staff elements to ensure high level of service, and address issues as they arise.
• Deliver service on the Personal Seat License (PSL) program, including making reservations, processing payments, and assisting donors.
• Other duties as assigned.

SUPERVISORY RESPONSIBILITIES
Carries out supervisory responsibilities in accordance with all Legends & ASM policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty with energy and enthusiasm. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience
Bachelor’s Degree preferred
3 years related experience required
Or equivalent combination of education and experience
Experience in accounting and customer service essential
Box office experience in a similar environment strongly preferred
Supervisory experience preferred
Skills and Abilities

Excellent communication, problem solving and organizational skills required
Demonstrated knowledge of accounting and financial procedures, including record keeping and reconciliation
Ability to analyze data and figures
Knowledge of supervisory principles and practices
Ability to coordinate and schedule staff
Excellent customer service and public relations skills
Demonstrated knowledge of ticket selling/box office operations
Ability to count money, make change accurately
Proficiency in Microsoft Office, especially Excel
COMPENSATION

Competitive salary, commensurate with experience, and a generous benefits package that includes medical, dental, vision, life and disability insurance, paid vacation, and 401k plan.

WORKING CONDITIONS

Location: On Site (The Buddy Holly Hall of Performing Arts and Sciences)

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

NOTE:

The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

Legends & ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.

www.BuddyHollyHall.com