Summary

Performs job duties in a way that promotes a positive image of the City organization and the department; demonstrates effective interpersonal skills and delivers exemplary customer service; processes returned materials and reshelves them.

Essential Functions

• Provide excellent customer service;
• Empty book drops;
• Process, route, and reshelve returned books;
• Assist at circulation desk;
• Maintain shelves;
• Perform related duties as required.

Qualifications

Graduation from high school or equivalent or any combination of education and experience that provides the following:

Knowledge and Abilities

Knowledge of:

• Library organization and procedures;
• Customer service best practices;
• Variety of books and library materials.

Ability to:

• Charge and discharge materials, assess and collect fines/fees, and perform similar tasks related to the circulation function;
• Promote library services and public relations;
• Use a computer, telephone, cash register, book carts, and sensitizing machine.
• Ability to alphabetize and shelve books in proper location;
• Use correct grammar and perform arithmetic calculations;
• Perform detailed routines at a high rate of accuracy

Physical Requirements

• Frequently lift and carry up to 10 pounds;
• Occasionally lift and carry up to 25 pounds;
• Push and pull object in order to shelve materials and push the book cart;
• Frequently climb step ladders or stairs;
• Frequently twist, bend, kneel and crouch in order to shelve books;
• Continuously reach above, at and below shoulder height.

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