EMPLOYMENT OPPORTUNITY IN THE LCD Guard – Operations Technician
EMPLOYMENT OPPORTUNITY IN THE LCD
Guard – Operations Technician – 27366BR
National Ranching Heritage Center
Performs security work in the protection of property and facilities against theft, vandalism, illegal entry, and other destructive activities.
About the Department and/or College
Guards are the public face of the National Ranching Heritage Center and ensure each visitor to the center has a safe, welcoming experience that meets the standards and values represented by this world-class facility. Guards ensure that collections, exhibits and the facility are secure and that all policies, rules and operating procedures of both Texas Tech University and the National Ranching Heritage Center are followed. In addition, guards serve to greet visitors to the museum and historical park. They are responsible for greeting in-person visitors warmly and orienting guests with information about the historical park, exhibits and any pertinent rules and policies. Guards also greet guests calling by phone and should be well informed about events, dates, times and any changes. They should also be familiar with how to transfer questions to the proper staff members. Guards supply excellent customer service for any clients renting the facility, including setting up and tearing down chairs, tables and other rental needs according to the client’s requirements. Guards handle opening and closing the National Ranching Heritage Center, including historical buildings, main building, galleries, offices and basement work areas. They also raise and lower flags and often check offices, areas, appliances, stoves, etc. for problems.
- While at information/security desk, must be alert to entering visitors and students. Count and report daily visitor numbers. Greet visitors warmly and introduce the NRHC with tour, exhibit and facility information. Answer calls to the main NRHC phone line. Guards should inform themselves to answer most questions about visiting the facility, hours and events. They should be prepared to transfer the call to the proper staff member with a breakdown of who is calling, and the subject needed.
- Monitor videos and radios for any potential safety issues or violations of NRHC policies. Monitor weather reports. Open the historical park structures on days the NRHC is open to the public or for special events. Close historical park structures at closing time or in anticipation of inclement weather.
- Patrol Museum and historical park. Monitor for any potential violation of park rules. Follow proper guidelines for dealing with any rule violations. Be familiar with and enforce safety guidelines of the museum and Texas Tech University. Report any signs of vandalism, illegal entry, etc. to Operations Director, Executive Director and TTU Police. Periodic checks of building exterior.
- Alert staff to building maintenance needs, arrival of repair/delivery personnel and supply escort to secure areas. Check lights and doors in main building. Replace bulbs when necessary.
- Report public or staff injury incidents to the proper personnel.
- Responsible for monitoring galleries and supplying gallery guides for visitors. Provide maps for outdoor visitors. Make announcements when needed.
- Report safety hazards or maintenance issues to the proper staff promptly. Responsible for keeping up-to-date fire extinguishers in working order.
- Run work related errands.
- Provide excellent customer service by meeting the needs of rental clients before, during and after events. This includes setting up and tearing down for rental and NRHC events. Work rental or special events as assigned, which can include evenings and weekends.
- Help set up and dismantle for meetings and special events.
- Aid other staff when necessary. Work week varies from Monday to Sunday.
- Guards need to be familiar with the TTU and Lubbock Police and Fire reporting sequences. They will need to be the connection between law enforcement, emergency personnel and other first responders for the NRHC.
Proficiency in written and mathematical processes as may be reflected by the completion of the tenth grade plus one year of security, customer service, public relations or related experience.
- High school graduate with valid driver’s license and auto insurance.
- A positive attitude and willingness to learn new skills.
- Proven record of accomplishment in customer service role.
- Able to meet and communicate effectively with the public.
- Ability to effectively and efficiently answer phone calls and questions.
- Ability to understand oral and written instructions.
- Professional presence and ability to work diplomatically with a diverse staff, volunteers, clients and guests.
- Proficient in use of Windows computer systems, Microsoft Office and other applications and able to learn computer-driven phone system.
- Ability to multitask while handling stress and deadlines.
- One or two years of customer service, public relations or related experience.
- Knowledge of ranching and/or production agriculture.
- Clean Driving Record
Other Duties as assigned.
Minimum Hire Rate
Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as, the institutional pay plan. For additional information, please reference the institutional pay plan on the Human Resources webpage.
Schedule will vary Sunday-Saturday. Weekends will be required along some evening hours.
Month Long Event (march)