EMPLOYMENT OPPORTUNITY IN THE LCD

Box Office Coordinator
Lubbock Memorial Civic Center

Summary

Assists in organizing, and supervising the implementation and operation of a computerized ticketing service for entertainment events.

Essential Functions

• Assist in planning, organizing, and supervising the daily activities of the ticketing service;
• Assist in coordinating initial sale dates with proper completion of event contract, in the absence of the manager;
• Assist in selecting, training, and supervising ticket agents. Develop and conduct appropriate training.  Recommend policies covering areas such as conduct and proper dress.  Maintain payroll records;
• Prepare ticketing and seating schemes for input into a computerized system;
• Record and deposit cash receipts. Assist in maintaining appropriate records;
• Perform show settlement with lessees;
• Respond to customer complaints and resolve problems in absence of the Box Office Manager;
• Assist in the development and implementation of marketing strategies to promote use of ticketing service;
• Function in the capacity of Management Coordinator during events;
• Assist in the scheduling of employees to work various events;
• Negotiate fees and service charges with event promoters, in the absence of the manager;
• Perform related duties as required.

Qualifications

Completion of a bachelor degree in business administration or a related field with an additional two to three years responsible experience in operation of ticketing service for entertainment, cultural, or sporting events; or any combination of relevant education and experience which provides the following:

Physical Exam Required

Knowledge and Abilities

Knowledge of:

• Business computers.

Ability to:

• Learn and use a computerized ticketing service;
• Supervise the work of others;
• Develop and maintain effective working relationships;
• Respond to customer complaints in a courteous manner;
• Maintain accurate records;
• Communicate effectively orally and in writing.

Physical Requirements:

• Frequently stand;
• Occasionally climb stairs;
• Frequently flex upper trunk forward;
• Frequently kneel;
• Occasionally lift up to 50 pounds;
• Occasionally carry up to 10 pounds;
• Frequently flex upper trunk forward; partial flexing of knees;
• Frequently rotate upper trunk forward to right and left while sitting or standing;
• Occasionally reach at, above, or below shoulder height.

https://www.governmentjobs.com/careers/lubbock/jobs/3220443/box-office-coordinator-civic-center